Objectives

• The investigation of complaints from Internet users about illegal material on the Internet.
• The taking of appropriate measures to address identified illegal material hosted, posted or provided within the Irish jurisdiction on the Internet, in collaboration with all the relevant national players, including the Gardaí.
• Where illegal material is identified but is outside the jurisdiction, to follow agreed procedures to notify the appropriate national authorities in that jurisdiction with the intention to have the identified illegal content removed.
• In relation to harmful material on the Internet, to encourage, promote and assist in the development of Internet safety awareness materials and the application rating systems for Irish websites in the context of emerging international developments in this area.
• To disseminate information about the hotline service to the Internet user community and to develop user friendly and effective methods for notifying complaints.
• To actively co-operate with similar complaint bodies outside the jurisdiction in the area of exchanging information and experience in all matters relating to its functions.
• To document and implement transparent standards and procedures for its complete range of functions.
• To publicly report on its activities at regular intervals.
• To report to the Office of Internet Safety (OIS) within the Department of Justice, Equality and Law Reform on all Hotline procedural matters and to obtain their approval for any changes that may be required due to evolution of Internet technology and usage. Where appropriate OIS may refer such matters to the Internet Safety Advisory Council (ISAC).