Who We Are

The ISPAI Hotline.ie Service was launched in November 1999 to provide an anonymous reporting service to Internet Users who accidentally uncover illegal content on the Internet, particularly Child Sexual Abuse Material.

The establishment of the Hotline.ie Service within an industry self-regulatory framework was one of the key recommendations of the Government’s Working Group on the Illegal and Harmful Use of the Internet, in 1998.

Hotline.ie is run and funded by the Internet Service Providers Association of Ireland (ISPAI) whose members are determined to take measures to counter the use of their Internet facilities for such illegal purposes. It is currently in receipt of grant support from the European Commission under the Connecting Europe Facility Telecom - Safer Internet – Programme.*

The operations of the Hotline are overseen by the Department of Justice and Equality – Office for Internet Safety.

Hotline.ie works in collaboration with An Garda Síochána and it only deals with reports referring to suspected illegal content encountered on the Internet, while urgent situations where persons may be in immediate danger should always be reported to An Garda Síochána directly.

Hotline Structure

To ensure international reach and a fast response to illegal material hosted outside Irish jurisdiction, ISPAI is a founding member of the International Association of Internet Hotlines (INHOPE) which has grown, over the years, to a network of 51 Internet Hotlines in 45 countries worldwide.

Inhope Network

When Hotline.ie assesses reported material as illegal under Irish law, the location of the content is then traced. If found to be hosted or distributed from Ireland, An Garda Síochána and the relevant ISPAI member are notified, so the material can be removed from public Internet access and law enforcement investigation may be initiated.

If it is found to be outside Irish jurisdiction, details of the illegal content are notified to the INHOPE Hotline in the appropriate country so similar action can be taken.

Where the source country does not have an INHOPE member Hotline the report is sent to An Garda Síochána for transmission through police channels.

ISPAI is keen that the Hotline.ie Service should be known as widely as possible by Internet users resident in Ireland. Therefore, ISPAI grants permission to anyone wishing to support this initiative to include/use the Hotline.ie logo, with a link to https://www.hotline.ie/makeareport.php the reporting page.

If you wish to support the national and international efforts to tackle illegal content on the Internet, especially Online Child Sexual Abuse Material, by advertising Hotline.ie on your website or other communication channels, the Hotline logo is available for download here.

Recommendations on Hotline.ie logo usage of are available here.

HELP US HELP YOU! *greater awareness leads to more reports which in turn leads to more content being taken down!

NOTE!!! The ISPAI retains copyright of the Hotline.ie logo and reserves the right to refuse or revoke permission for its use by other persons or entities, where the Association believes the logo is being used in an context inappropriate to the promotion of a safer Internet environment or is used to link to content other than the hotline.ie website itself.

* However, opinions expressed by the ISPAI or the Hotline.ie do not necessarily represent those of the European Community. Neither the European Community nor the Commission can be held responsible for any use that might be made of the information presented on this site.

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