Privacy Statment

This Privacy Statement is intended to help you understand the online information security practices of www.hotline.ie.

Hotline.ie works to eliminate online Child Sexual Abuse Imagery, disrupt the cycle of Child Sexual Exploitation and prevent repeat-victimisation of child victims. Hotline.ie procedures and operations are approved and overseen by the Department of Justice and Equality and An Garda Síochána.

Hotline.ie would not be able to fulfil its mission without the public’s vigilance and readiness to report suspect images/videos of children or other forms of suspected illegal content online. We really value the support received from the public through each report submission to Hotline.ie and we are committed to keep data collected through this reporting service private and confidential at all times; in accordance with applicable data protection laws and keep up-to-date with legislation changes such as the introduction of the GDPR.

In processing reports submitted to Hotline.ie for the fulfilment of our remit and to the extent that this is personal data, we are doing so for reasons of substantial public interest and for preventing the availability and spread of Child Sexual Abuse images/videos which are documented evidence of a crime being committed, a child being sexually exploited and often actually raped. The Hotline.ie Service is provided under special agreement with Government and law enforcement.

Cookie Policy

A cookie is a small text file that is sent to your computer's hard drive when you visit a website. A cookie typically contains the name of the website from which it has come, the lifespan of the cookie and a value. The value is usually a unique code that will only make sense to the website that has issued it. Cookies can also be used to measure how people use websites and what kind of browsers or devices they're using.

www.hotline.ie does not use Cookies to keep any information relating to website usage by our users and we do not make any attempt to try to identify users or their browsing activities.

Where we provide links to other websites that are not owned or managed by Hotline.ie we cannot be held responsible for the privacy of data collected by those sites. You should consult each website’s respective Privacy Notice or Policy if you have any concerns or would like further information.

Making a report to Hotline.ie

The Hotline.ie website is HTTPS (Hyper Text Transfer Protocol Secure), which means the information is encrypted all the way from the reporter’s device to the Hotline web-server so that no one "in between" can read it.

If you make an anonymous report submission to Hotline.ie – through our online reporting form(s)

Reports can be made to www.hotline.ie either anonymously or non-anonymously. If you opt to make an anonymous report submission, you can do so without providing any personally identifiable information and please know we do not attempt to collect such information via cookies or scripts.

If you opt to make NON-anonymous report submission to Hotline.ie – through our online reporting form(s)

In the event that you wish to receive a report acknowledgement or be contacted about your query, you will have to opt for a non-anonymous report submission. Subsequently we will require at least your name and email address. Personally identifiable information submitted to www.hotline.ie when making a non-anonymous report will be stored in our secure database. Please note that by providing your contact details to us, you consent to us storing them for the above mentioned purpose.

Personal data relating to persons making a report to Hotline.ie, held by us, is not transmitted to any third-party or law enforcement agencies. We do not pass on personal details to law enforcement without a court order or your express written permission.

Furthermore, once your report has been investigated and closed, your contact data is automatically deleted within 90 days.

If you make a report submission to Hotline.ie via email

It is more efficient for the Hotline to process reports made using our online reporting form(s). We prefer to receive reports via the online reporting forms, as these are designed to request relevant technical details based on i.e. where the content was encountered, suspicion, URL (link) how to access the content being reported etc., crucial in the assessment process. Moreover, the online reporting forms have integrated help boxes that will guide you through the steps or provide further details on information required.

Please only use the email address provided on the website (Contact Us page) if for some reason you believe our online reporting forms are unsuitable.

Please note that when you email Hotline.ie your email service automatically includes your email address with the message. If you do indeed wish to proceed with the submission of a report via email, you are consenting to us storing personally identifiable information that is being provided. This information will be held in our secure database while the reported material is being investigated. Once the report has been investigated and closed, the contact data is automatically deleted within 90 days. Be assured that your personal details, held by us following your email report submission, will not be transmitted to any third-party or law enforcement agencies. We do not pass on personal details to law enforcement without a court order or your express written permission.

Our Partnerships

Transnational crime such as online Child Sexual Abuse and Child Sexual Exploitation requires coordinated national and international multi-stakeholder response. We work in partnership with a number of highly regarded and varied organisations across the world for the purpose of combating online Child Sexual Abuse. For example we work with: Government, An Garda Síochána and international law enforcement agencies such as INTERPOL, Internet [service and content providers] Industry, NGOs, INHOPE – the International Associate of Internet Hotlines and 44 other Internet Hotlines in 39 countries worldwide engaged in combating online Child Sexual Abuse and Child Sexual Exploitation.

In working with any third parties we ensure robust due diligence is carried out, and formal arrangements are in place to ensure the security and confidentiality of any potential personal data that may be processed in working with them. These partnerships come in many forms and are managed through a mix of formal agreements, legal contracts, initiatives and collaborations.

At national level – for example – Hotline.ie is part of the Irish Safer Internet Centre The Irish Safer Internet Centre is a consortium of Industry, education, child welfare and Government partners, providing a range of functions and activities to make the Internet a safer and more positive environment for children and young people. Webwise, PDST Technology in Education provides the Irish Internet Safety Awareness Hub; Hotline.ie provides a national Hotline reporting mechanism where the public may report suspected illegal content online, especially Child Sexual Abuse and activities relating to the sexual exploitation of children in a secure, anonymous and confidential way; ISPCC – Childline – provides 24 hours confidential Helpline service for all children up to 18 years; while NPC provides Helpline service to parents and guardians. The Department of Justice and Equality, Office for Internet Safety, is the Project Coordinator. Since 2008 the partnership has been appointed by the European Commission as the Safer Internet Centre for Ireland and is one of 30 Safer Internet Centres in Europe. Further information about our Irish Safer Internet partners and their Privacy Policies can be found on their websites: https://www.webwise.ie *** https://www.ispcc.ie *** http://www.npc.ie.

At international level – for example – we are one of the founding members of INHOPE, the International Association of Internet Hotlines INHOPE is a membership organisation uniting 45 Internet Hotlines in 40 countries worldwide [including Hotline.ie]. INHOPE’s mission is to support and enhance the work of Hotlines by managing a secure international report management system [ICCAM] which enables efficient and secure processing of illegal content between Hotlines in different jurisdictions. The ICCAM system is managed by INHOPE in collaboration with INTERPOL and developed with funding from the European Union. Additionally, INHOPE establishes policies and best practice standards for Hotline operations [i.e. technical safeguards] and ensures they are uniformly applied by existing and new member Hotlines. INHOPE is also responsible for expanding the network of trust by supporting the establishment of new Hotlines particularly in countries where there would appear to be a need for Hotline service.

Further information about INHOPE and their Privacy Policy can be found on their website https://inhope.org.

Communications

Our primary channel of communication with the general public, interested parties and stakeholders is our social media feed such as Twitter [@Hotline_ie], where we post articles, news, snippets of information that we feel could be of interest.

It is the responsibility of users of sites such as Twitter to maintain their own personal privacy settings. As the controller of our social media account(s) we reserve the right to have abusive or offensive content by users blocked or removed and will report any such behaviour to the social network at hand.

Where links to third party websites are provided we cannot be held responsible for the privacy of data collected by those sites. You should always consult each website’s respective Privacy Notice or Policy if you have any concerns or would like further information.

Links to other websites

We do our utmost to protect user privacy through the appropriate use of security technology: we ensure that we have appropriate physical and technological security measures to protect your information; and we ensure that when we outsource any processes, the service provider has appropriate security measures.

Please note that our website contains links to other websites owned and operated by third parties. These third-party websites have their own Privacy Policies. We bear no responsibility or liability for the privacy practices of such third party websites and we urge you to review the Privacy Policy or Notice of any website you may access through our website.

Changes to this Privacy Statement

We reserve the right to make changes to this Privacy Statement. Therefore, you may wish to check for amendments any section that is important to you each time you visit our website. This Statement was last updated in December 2018.



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