Latest Information

Hotline.ie Annual Report 2015 Published
Tue 28th June 2016
Today Hotline.ie published its Annual Report covering 2015,
» Download it here! at a launch event addressed by David Stanton, T.D., Minister of State at the Department of Justice and Equality.
[UPD 11/3]Hotline.ie mobile reporting page available
Fri 11th March 2016
Hotline.ie has introduced a mobile-friendly reporting page. This provides the same confidentiality and, by default, anonymity as the existing website. Optionally, mobile users can bypass this and browse the full website (where pages will resize to fit the device used) to find Internet safety notices and Hotline related information.
[UPDATE 9th Mar] Don't let Trojans into your computer!
Wed 9th March 2016
Apply extra caution as this wave continues with new variations. There have been masses of spam emails directed at Irish Internet users which have an attachment that is supposed to be an invoice or order confirmation. Do not be tempted to open these.

They purport to come from well respected service companies with whom you may well have dealings whether you are a business or a household. The emails have not been sent by these companies they are from Cybercriminals trying to plant Trojan downloader malware on your computer.

If one of these attachments is opened, unless it is detected by your anti-virus software, your computer will be infected. However, there is no immediate impact. Unseen, the Trojan will in time connect to its command and control centre and download whatever payload the criminals want.

At present, the most common is "ransomeware" that locks your computer or encrypts your files and demands payment for them to be unlocked. Don't make a payment, if you do there's a good chance your computer or files will remain locked anyway.

The first line of defence is to have anti-virus software installed on your computer and also ensure the virus signature file is up-to-date. However, even with fully up-to-date AV software the latest Trojan may not be detected.

The second is be vigilant. If you receive an invoice by email, don't open it right away. CHECK! Are you expecting an invoice or did you place an order with this company? Look at the source address, is it from the usual address? If you are suspicious double check by calling the supplier.

The false invoice emails should simply be deleted and remember to empty your "Deleted Items" or equivalent folder. If the attachment is not viewed or opened, after deletion of the email, it cannot infect your computer.

Having a daily backup of your files is the best way to mitigate disaster if you do get infected. You can then reinstall and restore your files but even with this you may lose some work.
Don't let keyboard criminals fool you
Thu 26th November 2015
There is a new wave of spam emails purporting to come from Microsoft. Their Subject is "Get Microsoft Security Essentials" and in large font states "Protect your PC" and it tells you this software is free. The link displayed in the email appears to be a Microsoft server "http://windows.microsoft.com/en-us/windows/security-essentials-download". However, the HTML code of the email actually links to a hacked site at a completely different URL and clicking the link downloads malicious software to your computer.
Be very careful about following links, especially in emails, for downloading software. Check that the URL displayed in the message box beside your cursor or at the bottom left of your screen, when you hover over the link, is the same and is from a trusted source. If not, DON'T CLICK.
Video - Your Report Matters!
Wed 11th February 2015
Hotline.ie in collaboration with INHOPE has created a video to explain the importance of reporting suspected illegal content.

» Click here to view our video
Beware of emails about invalid logon attempts to iCloud account
Thu 22nd January 2015
Hotline.ie has become aware of spam purporting to come from Apple claiming many invalid logon attempts to your iCloud account and access has been restricted. It asks you to click a link to confirm your identity to reactivate your account. Ignore these emails. Do not click on the link. Delete the email. These emails are sent by criminals trying to get your personal details and worse, the linked site could also place malware on your computer.
Warning of fake bank transfer notifications
Thu 11th September 2014
Hotline.ie has become aware of fake emails purporting to come from Irish banks informing you of a wire transfer to your account. It refers you to an attachment for details. This attachment is MALWARE (Injector Trojan). Do NOT open the attachment. Simply delete the email.
Children uploading photos to inappropriate websites
Mon 9th December 2013
Think Before You Click!! Children must mind their digital reputation and that of their friends. Some Irish teens and children are uploading pictures of themselves or their friends to foreign websites which are primarily intended for adults to share pornography.

Hotline.ie has recently received reports where some of these images also constitute "Child Pornography" under Irish law. We have notified the authorities in the foreign jurisdictions so that these images can be deleted.

However, many of the images we have seen, while varying from ordinary party pictures to some which are posed to be deliberately "risqué", are not illegal. Hotline.ie cannot take action to have legal pictures removed from inappropriate website locations, especially when they are hosted outside this jurisdiction.

Even though the photos are taken by the children themselves, so called "selfies", if the resulting photos are pornographic they are just as illegal as if they had been taken by someone else. What is more, people with an inappropriate interest in children can find these images on the Internet and copy them to other places offline or online.

Hotline.ie would like to remind parents that, at this time of year where new smartphones and tablets are likely on many Christmas gift lists, children have to be taught about minding their "digital reputation" - how people may perceive their characters from what is seen online.

Hotline.ie advises parents and children that they should "think before they click" - to think about the consequences of placing images online. Not just in the context of the image content but to where these photos are being uploaded and the impact such photos in the wrong place can have on the originator's digital reputation and perceived character. Also, remember that the originator immediately loses control over the photo once it is uploaded to the Internet.

Hotline.ie cannot be sure if it is the children or teens themselves who have uploaded the photos on these websites. It may well be but is also possible that others have found these images and copied them to the pornographic sites.

However, the young people themselves have placed the images on some website in the first place. We appeal to children and teens to think very carefully before uploading images to the Internet and never to upload photos to websites that are predominantly pornographic in nature. Even though the teenager or child's images may be innocuous enough, having them on such a site sends out a very dangerous suggestion about the person(s) in the image. It is not a joke to place photos of your school friends on such sites. It could have very serious consequences.
Copyright Internet Service Providers Association of Ireland © 2008—2017. All rights reserved To protect your privacy this website does not use cookies.